I’ve been running a lot of brainstorms lately, so today I wanted to share a brainstorming activity that helps you turn moments of frustration into moments of delight for your customer. Before I dive in, why is this so crucial? The stakes are high these days. You’re not only compared to your competitors, but customers’ expectations are based on their “last best experience”.
I love staycations. In Austin, when I did one I went on a run around Ladybird Lake and then capped it off with a trip to Juiceland. Then, I went to a coffee shop (Mañana o Plaza Colombian) to write for a while. That to me was blissful.
What I wish I had done was more touristy stuff honestly...I think staycations are a great opportunity to see your city through the eyes of a tourist. Enjoy your break!
They really are! Love those ideas, thank you! I haven't been to Plaza Colombian yet, drive past it all the time tho. Maybe this is my sign to check it out :)
I love staycations. In Austin, when I did one I went on a run around Ladybird Lake and then capped it off with a trip to Juiceland. Then, I went to a coffee shop (Mañana o Plaza Colombian) to write for a while. That to me was blissful.
What I wish I had done was more touristy stuff honestly...I think staycations are a great opportunity to see your city through the eyes of a tourist. Enjoy your break!
They really are! Love those ideas, thank you! I haven't been to Plaza Colombian yet, drive past it all the time tho. Maybe this is my sign to check it out :)
Thanks Ronald! Yes - I love that part to push further into the bad experience instead of immediately going for a solve.
Oh man, that sounds like a painful process to leave LingQ. Not a bad retention strategy on their part I suppose 😂
And love those ideas. Going to check out some vinyl shops. Thank you!